Delivery driver got lost on the other side of town for a half hour before getting lost on our street for another 15 minutes. Seemed pretty "green"
I would give zero stars if possible. Absolutely disgusted with the service I received at this location. NEVER had a problem before this. Order the same thing every time. My bf is a vegetarian, I ordered ham and cheese for me and a veggie for him. Get all the way home and he opens his and it's got turkey, bacon, mayo, tomatoe etc. I was in a hurry this night because I had company coming over. I called and explained what happened and she just said "ok" I asked if they could deliver the correct sandwich and she told me no. She said she wouldn't because then the driver wouldn't be reimbursed for mileage because it wasn't originally a delivery order. I told her that it was my error and they should fix it. She continued to tell me no, so I asked for the manager to which she responded that she was. I asked who was above her, and she said me and started giggling. I told her that I would call corporate because she lacks customer service skills and she said "well I have a drive they order so I'm putting you on hold" and she hung up on me. So annoyed, so I payed for something I never got and he didn't get to eat his dinner. I emailed but got a generic response "sorry this happened will be following up with the Gm to make sure they do better next time" was not offered a refund or replacement which at this point I don't want because I will never go back! I wouldn't recommend this joint to my worst enemy. Disgusted that I ever spent a dime at this poor excuse of an establishment! Beware --- worst service ever!!
Terrible. Forgot part of my order, than when I finally got all of it. The sandwich was a mess. No care or effort at all. No apologies from the order taker or the delivery driver
Ok it was customer appreciation day in WI Rapids. First I got in line in the drive thru. Cars ahead and behind me. Waited 15 minutes. No go. Then a customer told us the drive thru was closed. Yes when you went around to the other side their truck was blocking it. Then I found out it was 1 sub per person. I wanted 2, 1 for me and 1 for my wife who is too ill to travel at this time. So I left and went to papa murphy's for their $10 tuesday.
Fast service, good food
Jimmy John S is a US Meal Delivery based in Wisconsin Rapids, Wisconsin. Jimmy John S is located at 2020 8th St S, Wisconsin Rapids, WI 54494, USA.
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